CUSTOMER SERVICE

Have a question that isn’t covered in the FAQ?
The Invicta Customer Service Team is here to help! Feel free to contact them, they have all the answers.
E-mail an Invicta Customer Service Agent. Mon – Fri . 9am – 4pm (MT)

WATCH SERVICE
North American Customers, please follow the steps found here
For a List of our Authorized International Service Centers, please visit service centers

Replacement bands, bracelets and straps

To order replacement bands, bracelets and straps, please visit https://invictawatchbands.com If we are currently sold out, please be sure to register your email address for the model and look at compatible options.

Spare parts

In order to maintain the integrity of the watch, we do not distribute spare parts. Please send your watch to one of our authorized service centers.

Watch warranty

Your genuine Invicta timepiece is backed by a limited three (3) year manufacturer’s warranty, from the original date of purchase from an authorized retailer, against all manufacturing defects. All warranty claims must be accompanied by a copy of your proof of purchase. The only components covered under warranty are: the hands, dial, and watch movement. If the timepiece proves to be defective in workmanship or materials under normal use, it will be repaired free of charge by the Invicta Premier Service Center. Please note that a service evaluation fee of $28 per timepiece is applicable to all warranty service, which includes return shipping costs. The manufacturer’s warranty does not cover the following: • Crystal, crown, case, strap, bracelet or battery • Any damage that results from unauthorized or improper use, service, accident, impact, negligence or normal wear and tear • Water damage due to accident, improper use, or negligence For proper battery replacement, please contact the Invicta Premier Service Center. In the event that you find your watch is not functioning properly during the warranty period, please send your timepiece, along with a service evaluation fee of $28, directly to the Invicta Premier Service Center,

Why do luxury watches have a reference number?

Luxury watch manufacturers use reference numbers to identify specific watch models. Some companies (e.g., Breitling) have particularly detailed reference numbers that indicate a timepiece's strap or bracelet, clasp type, and other details.

How long does delivery take?

Most dealer listings will include information about the delivery time and shipping costs. Private sellers will send you a custom offer that includes this information.

Which delivery service will deliver my order?

The dealer usually chooses the delivery service. You can view the delivery service information in the shipping confirmation

Can I track my order?

We'll send you an email as soon as the item has been shipped. This will include its tracking number, if available.

What is the return policy?

You should look into the dealer's return policy before making a purchase. Some dealers only accept returns on watches with their seals and packaging intact. It is in your best interest to fully insure the return shipment and to comply with the return deadline. We recommend reaching out to the dealer to discuss the process before returning the item.